SHIPPING & DELIVERY POLICY

Last updated: September 2026

At Lux Vik, we aim to make your shopping experience simple, transparent and reliable. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

 

1. Order Processing

Orders are normally processed within 1–5 business days after payment has been successfully received.

During periods of high demand, promotional campaigns, holidays or other unforeseen circumstances, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

 

2. Shipping Destinations

Lux Vik offers international shipping to selected countries and regions.

Shipping availability and delivery times may vary depending on the destination, product and shipping method selected at checkout.

If shipping is not available to your location, this will be indicated during the checkout process.

 

3. United Kingdom Delivery

For orders delivered to the United Kingdom, the estimated delivery time is generally:

5–25 business days

This estimate begins after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs procedures and other circumstances outside our reasonable control.

 

4. International Delivery

For destinations outside the United Kingdom, estimated delivery times may vary depending on the destination and shipping method.

Customers should review the estimated delivery time displayed at checkout before completing their purchase.

International shipments may take longer due to customs clearance, local carrier delays, public holidays, weather conditions or other circumstances beyond our reasonable control.

 

5. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before payment is completed.

From time to time, Lux Vik may offer promotional Free Shipping on selected products, destinations or orders.

Where free shipping is offered, the applicable terms of the promotion will be displayed on our website or at checkout.

 

6. Tracking Information

Where available, tracking information will be provided by email after your order has been dispatched.

Tracking updates may take several business days to appear after the shipment has been registered with the carrier.

Some international shipping services may provide limited tracking information depending on the destination and carrier.

Lux Vik is not responsible for delays in tracking updates caused by shipping carriers or postal services.

 

7. Customs, Duties and Import Charges

International orders may be subject to customs duties, import taxes, VAT or other charges depending on the destination and applicable laws.

Where such charges are legally payable by the customer, the customer may be responsible for paying them.

Customs procedures and charges vary by country and are outside Lux Vik's direct control.

Customers are responsible for complying with applicable import requirements in their country.

For UK orders, any applicable VAT, duties or import charges will be handled in accordance with the applicable UK tax and customs rules.

Where we are legally required to collect taxes or duties at checkout, the applicable amounts will be included or displayed before the order is completed.

 

8. Delivery Delays

While we work with our fulfilment and shipping partners to provide reliable delivery, delays may occasionally occur.

Possible causes include:

• Customs processing

• Carrier delays

• Severe weather

• Public holidays

• Incorrect or incomplete delivery information

• High shipping volumes

• International transportation delays

• Other circumstances beyond our reasonable control

A delay does not automatically mean that an order is lost.

If tracking indicates that your package is still in transit, we recommend allowing additional time for delivery.

 

9. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number

• City

• Postal code

• Country

• Contact information

If you provide an incorrect or incomplete address, please contact us as soon as possible at:

contact@luxvik.com

We will make reasonable efforts to assist you.

However, if an order has already been dispatched, we may not be able to change the delivery address.

 

10. Failed Delivery

If a delivery cannot be completed because the customer provided an incorrect address, failed to collect the package, refused delivery, or was otherwise unavailable where collection was required, additional shipping or reshipping costs may apply where permitted by law.

This section does not affect any statutory consumer rights.

 

11. Lost or Missing Packages

If your package has not arrived within the expected delivery period, please contact us at:

contact@luxvik.com

Please provide your order number and delivery information.

We will investigate the shipment with the relevant carrier or fulfilment partner.

An order will not automatically be considered lost simply because it has exceeded the estimated delivery time.

However, if an order is confirmed as lost, we will work with you to provide an appropriate solution in accordance with applicable consumer law.

 

12. Damaged Packages or Products

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

If the product itself is damaged, faulty or unusable, contact us at contact@luxvik.com and provide:

• Your order number

• Photographs or videos showing the damage

• Photographs of the packaging, where available

• A brief description of the issue

We will review the situation and provide an appropriate solution in accordance with our Returns & Refund Policy and applicable consumer protection laws.

 

13. Multiple Products in One Order

If you purchase multiple products in a single order, your items may occasionally be shipped separately.

This can happen when products are fulfilled from different fulfilment locations or suppliers.

If your order arrives in multiple packages, you will not be charged an additional shipping fee solely because your order was split into separate shipments, unless otherwise clearly stated at checkout.

 

14. Third-Party Fulfilment

Lux Vik may use third-party suppliers, fulfilment centres and shipping carriers to process and deliver orders.

Products may therefore be shipped from different locations depending on product availability and fulfilment arrangements.

The use of third-party fulfilment partners does not affect your statutory consumer rights against Lux Vik.

 

15. Delivery Times and Consumer Rights

Delivery estimates provided by Lux Vik are intended as reasonable estimates and should not be interpreted as guaranteed delivery dates.

For UK consumer purchases, goods should generally be delivered without undue delay and, unless another period has been agreed with the customer, no later than 30 days after the contract is entered into, subject to applicable law.

Nothing in this policy limits or excludes any statutory rights you may have regarding delivery.

 

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Lux Vik
Email: contact@luxvik.com

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

Lux Vik
contact@luxvik.com